Legal
Terms of service
Last updated: 14 August 2026
1. Accepting these terms
These terms are an agreement between you and Sitten Kun Oy (business ID 3233135-7), the company behind Sanota. By using Sanota you accept these terms. If you do not accept them, please do not use the service.
2. What the service is
Sanota chats with you, or with the person you give it to, once a week on WhatsApp. It listens to the answers, writes them into flowing text that keeps the storyteller’s own voice, and gathers the stories into a hardcover book. The written text is produced with the help of automated language technology and is always meant to be read, corrected and approved by the storyteller before printing.
3. Price and order
The Sanota Year is a single payment of 149 euros. It includes:
- 52 weekly conversations on WhatsApp over one year;
- the spoken material written up with care; and
- one finished hardcover book, delivered to the address you give.
This is a one-off payment. There is no recurring charge and no subscription. Payments are handled by our payment provider Stripe. Sanota can also be bought as a gift, in which case the person receiving it takes up the service with the invitation you pass on. In a gift purchase the buyer is the contracting party and holds the consumer rights described below, including the right of withdrawal and the money back promise, and the time limits are counted from the moment of purchase. Additional copies of the book are charged separately.
4. Your right to withdraw, and our money back promise
When you buy Sanota at a distance as a consumer, you have the statutory right to withdraw from the order within 14 days. Two limits that follow from the law are worth knowing:
- Starting the service during the withdrawal period: if you ask for the weekly conversations to begin before the 14 days are up, and give your express consent to that, the right of withdrawal ends once the service has been fully performed. If you withdraw part way through, we may charge a reasonable amount for the part of the service already provided.
- A book made for one person: the hardcover book is made from your stories alone and to your specification. Goods made to a consumer’s own specification carry no right of withdrawal once production has begun.
Beyond the statutory right we give a wider 30 day money back promise: if the service does not feel right, tell us at info@sanota.fi within 30 days of the purchase and we refund the payment in full. This voluntary promise adds to your statutory rights and takes nothing away from them. Nothing in these terms sets aside rights that consumer law gives you and that cannot be agreed away.
5. Delivering the book
After the year of conversations we gather the stories into one hardcover book and send it to the postal address you give us. We currently deliver to addresses in the European Union and the United Kingdom, and delivery is included in the price of 149 euros. If your address is elsewhere, write to info@sanota.fi before you buy and we will tell you what is possible. You are responsible for giving us the correct address. Before anything is printed you can read the book and approve it. The delivery time depends on the typesetting and printing stages, and we tell you the estimate through the service.
6. If the year is left unfinished
The Sanota Year runs for one year from the purchase, or from the day the service is taken up. If the storyteller does not answer every conversation, we make the book from the material that has been gathered. Conversations left unused do not entitle you to a partial refund after the 30 day money back period. We are glad to be flexible where circumstances reasonably call for it, illness among them; write to info@sanota.fi.
7. Intellectual property
You keep every right to the material you create with Sanota, including your recordings and your stories. By using the service you give us permission to process that material in order to provide the service. Automatically written text is provided as it stands, and you are responsible for checking and correcting it before the book is printed. How we handle personal data is described in the privacy notice.
8. Your responsibilities
You agree not to use Sanota for unlawful or unauthorised purposes. You must not submit material that is abusive or defamatory or that infringes the rights of others. If the story you tell concerns other people, you are responsible for having the right to share information about them. We may suspend or close accounts that breach these terms.
9. Limits of our liability
Sanota is provided as it stands, without warranties other than those that mandatory law requires. We are not liable for indirect, incidental or consequential loss arising from the use of the service. Automatically written text can contain errors and should always be checked before the book is printed. These limits do not reduce the rights that mandatory consumer law gives you.
10. Governing law and disputes
These terms and the service are governed by the law of Finland. If you are a consumer resident in another country, this choice of law does not deprive you of the protection of the mandatory consumer law of the country where you live. We would much rather settle any disagreement by talking it through, so please write to info@sanota.fi first.
If a disagreement cannot be settled, a consumer in Finland may take the matter to the Consumer Disputes Board (kuluttajariita.fi), after first contacting the consumer advisory service of the Finnish Competition and Consumer Authority (kuluttajaneuvonta.fi). A consumer may also bring proceedings in the courts of the place where they live.
11. Changes to these terms
We may change these terms. We will tell you about significant changes by email or through the service. Continuing to use Sanota after a change means accepting the new terms. A Sanota Year that has already been paid for is governed by the terms in force at the time of purchase, unless a change improves your position or follows from mandatory law.
Contact
Sitten Kun Oy
Business ID: 3233135-7
Email: info@sanota.fi